We offer a FREE domestic tracked postage option when you spend over £100.00.
Current postage options and estimated times can be found upon checkout. These wait times include processing, packaging and the actual shipping time, so you should expect your item within that timeframe. Sadly (not), we are not Amazon with folks packaging 24/7 from a massive warehouse. We are a very small business operating from our London premises. So while sometimes you might receive your item the next day from ordering, we prefer to keep wait times longer just in case!
What is my parcel goes missing?
Believe it or not, we actually have huge success in orders arriving with our customers! For the untracked service (RoyalMail 48), they aim to delivery within 48 hours however it's not officially classed as lost until 2 weeks after. These usually do show up, so hold tight! Also always worth checking with a neighbour, but usually Royal Mail are pretty good with leaving a card.
Tracked services can be fully tracked and the driver's whereabouts can be tracked using UPS. Parcelforce will take a photo of delivery.
If an item is classed as lost by Royal Mail or Parcelforce we will absolutely send a replacement. If an item is showing as delivered and there is proof this has happened, unfortunately you will need to follow this up with your card provider. Unfortunately we need to indemnify ourselves against potential fraud, so while this sucks, for items worth over £150 this is our policy.
We are committed to being as eco-friendly as possible so we like to re-use boxes and packaging as much as possible. You order will always be packaged in fit-for-purpose packaging, but don't be alarmed if it looks slightly pre-loved! We are trying our best to minimise waste and we appreciate your support in this endeavour! We currently do not purchase boxes, we always re-use and re-purpose boxes. We do send some items out in eco-friendly sugar mailbags with recycled cardboard 'bubble wrap'.
We generally use Royal Mail, Parcelforce or DHL for our international orders. Delivery times may vary. Sometimes we use Royal Mail if it is cheaper or faster. Both of these carriers use local couriers in their relevant countries. For international orders (now including EU), you will not be charged VAT by us (this is why our prices appear 20% cheaper to you!), however your home country may charge you VAT and customs duty (if applicable). For EU shipping, this technically should only take approx. 5 days however with Brexit and Covid, it is often taking a lot longer. so add another week or so. SORRY!
DOUBLE THREAT SKATES PURCHASING POLICIES