SHIPPING DURING COVID-19 – Double Threat Skates

OWNED AND OPERATED BY LONDON ROLLER DERBY/ENGLAND SKATERS KITTY & GAZ

SHIPPING DURING COVID-19

WE ARE EXPERIENCING DELAYS DURING COVID-19. PLEASE BARE WITH US AS SHIPPING WILL TAKE LONGER THAN USUAL. 

For items under £150 (other than heavy rollerskates), we offer either a tracked or untracked service. The untracked service is Royal Mail 2nd class and non-priority, so this service will take longer to reach you and we DO NOT have tracking information available other than to see if they have attempted delivery. The tracked option is either Royal Mail Tracked24, Parcelforce or DHL (the 2 latter for heavier items) and will therefore arrive next day after dispatch. It is fully trackable with updates sent to you via email and text.

For orders over £150 we always like to send them tracked so you have confidence in knowing where they are and when you'll receive them. 

Current postage options and estimated times during Covid-19 can be found upon checkout. 

In general, it's taking between 2-6 days for dispatch as we are severely understaffed, as are our suppliers.

Usually the 2nd class option takes 48 hours after dispatch but we cannot account for any delays Royal Mail might be experiencing. The Tracked option is usually next day after dispatch using Royal Mail, Parcelforce or DHL.

We ask you to please be as understanding as possible during this time. We are trying our very best to keep you rolling. Please if possible only email us about your order if it is past it's due date. 

We are committed to being as eco-friendly as possible so we like to re-use boxes and packaging as much as possible. You order will always be packaged in fit-for-purpose packaging, but don't be alarmed if it looks slightly pre-loved! We are trying our best to minimise waste and we appreciate your support in this endeavour!

INTERNATIONAL ORDERS

We generally use Parcelforce or DHL for our international orders. Delivery times may vary. Sometimes we use Royal Mail if it is cheaper or faster. Both of these carriers use local couriers in their relevant countries. For international orders (now including EU), you will not be charged VAT by us, however your home country may charge you VAT and customs duty (if applicable). For EU shipping, this technically should only take 3 days however with Brexit and Covid, it is often taking a lot longer. SORRY!

DOUBLE THREAT SKATES PURCHASING POLICIES

We would like to get your order right the first time, especially if you are having your skates custom mounted because the item becomes a custom item and therefore not returnable if it is not right. If you have any questions or concerns regarding our exchange/return policy for your order please contact us BEFORE placing your order.
PLEASE REVIEW OUR RETURNS AND EXCHANGE POLICIES OVER AT OUR RETURNS POLICY LINK (ON THE FOOTER OF OUR WEBSITE).