You have two shipping options for orders between £20-£75: These are a fully tracked next day dispatch service for £3.99 (provided by UK Mail) or Royal Mail 2nd Class (4-6 days from dispatch) for free. For the Royal Mail 2nd class option, we actually process these with UK Mail to start with and they then hand it over to Royal Mail for the final delivery. It takes 3 days processing with UK Mail and then it is supposed to be delivered the next day with Royal Mail, making it almost like a 2nd class service.

Orders between £20-£75, Are eligible for FREE SHIPPING!  Woohoo! Anything over £75 we will only send via our tracked service. This is because we want to make sure your expensive items are trackable from start to finish because we really care about you!

UK Mail offer a fully tracked, guaranteed next day service and will email or text you to give you a heads up about arrival times. However they only deliver on week days, so if your parcel is dispatched on a Friday, it won't get to you until Monday. 

Please specify in order notes whether you are happy for a neighbour to receive it, or have a safe place for the courier to leave it.

We aim to post all of our orders within 24 hours of ordering, and generally no later than 48. All orders placed after 5pm Friday and through weekends or bank holidays will be shipped on the next working day, stock dependent. We will always let you know if we are waiting on a product to come in.

DOUBLE THREAT SKATES PURCHASING POLICIES

We would like to get your order right the first time, especially if you are having your skates custom mounted because the item becomes a custom item and therefore not returnable if it is not right. If you have any questions or concerns regarding our exchange/return policy for your order please contact us BEFORE placing your order.
You must contact us within 14 days receiving your order for a return or exchange and items must be returned within this time.  All exchanged and returned merchandise must be in unused original condition and original packaging. Please email info@doublethreatskates.co.uk or call at 02073886778 for return instructions.  Please do not ship any returns to Double Threat Skates without first notifying us.
RETURNS/EXCHANGES:
The following items can NOT be returned or exchanged unless there is a manufacturing fault that has been accepted by the manufacturer or distributor. (Please also note that handmade boots may have slight variances in them---this is totally normal and nothing to be concerned about.)
-Used/worn skates.
-Custom boots (this includes custom colors, widths, sizes, etc).
-Custom mounted boots (this means if we have mounted a boot to a plate)
-Custom skate packages (skates for which you have selected the components separately and had mounted by Double Threat Skates or elsewhere).
-Special order items.
-Non-stock items.
-Items that state in the product description that they may not be returned nor exchanged.
-Sale, clearance, and closeout items.
If you are unsure if your purchase will be return-able please contact us in advance to find out.
EXCHANGES
We will exchange items that do not fit properly, but they must be unworn and in brand-new condition, with all original packaging.
The customer is responsible for all shipping charges.
There is no restocking fee for exchanges on unused merchandise.
Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense.
If you order the wrong size in a stock boot, skate or protective gear, you are responsible for shipping
If we messed up and sent you the wrong size, sorry!!  Just let us know and we will cover the shipping cost and get you the right item, as soon as we receive the incorrect item from you.
RETURNS
The customer is responsible for all shipping charges.
DAMAGED/DEFECTIVE MERCHANDISE
We will replace the damaged item or refund your money, but we must receive the damaged item back before store credit, exchange, or refund is issued.
Double Threat Skates is not responsible for items that are lost or damaged by any mail carrier service.
PLATE MOUNTING:
We take great care when mounting plates and have a wealth of experience however please understand that this service requires us to use all sorts of tools and may result in the occasional scratch the plate. By asking us to mount the plate, you are being understanding of this circumstance.