Posted on March 22 2020
As of November 5th, we will be operating ONLINE ONLY. We will not be doing fittings nor will we offer Click&Collect at this time.
Our suppliers are experiencing issues with their stock levels due to increased and unprecedented demand (YAY ROLLERSKATING!) as well as staff shortages due to self-isolation and working from home measures. This means we are experiencing delays and also that products are going out of stock quicker than we can keep up. We will always email you to let you know and ask if you want to swap to something else or cancel. If we don't hear back from you, we may cancel your order out of courtesy as we are simply too shortstaffed to keep track.
For the most part if you are getting a 'contact us for availability' message when looking at a product, it means it is out of stock.
Please refrain from contacting us about ETA's unless your order has gone over the specified time you were expecting it. You will always receive a dispatch email when we have posted it, so hold tight!
We have our fantastic Distance Fitting Service which has been operating for a year now with great success and we are available to chat via Instagram, Facebook, or our online chatbox Olark, and of course by email. We are currently unavailable over the phone unfortunately. We do have a backlog of emails that we need to get through every day so don't be surprised if it's taking us a few days to reply. Please refrain from trying to jump that queue by calling us.
Here is our email address: firstname.lastname@example.org
Please bare with us during this difficult time and we truly hope we can keep everyone rolling. We are trying our very best! Thank-you so much for your support and we hope to see you on the other side.